As a pension expert in the Philippines, I am pleased to share with you all the details about the SSS Online Help Desk, which is an essential resource for those looking to obtain information about their Social Security System (SSS) account.
In this blog post, we will discuss everything you need to know about the SSS Online Help Desk, including how to access it and the type of support you can expect.
What is SSS Online Help Desk?
The SSS Online Help Desk is a service provided by the Social Security System (SSS) to help its members resolve their concerns about their accounts, benefits, and other related matters.
This service is available 24/7 and can be accessed via email.
How to Contact SSS Help Desk?
When sending an email, make sure to include your concern and attach a scanned copy of your two valid IDs or Birth Certificate as proof of identity.
Below is the table that provides an overview of the different types of IDs that can be used as proof of identity when contacting the SSS Online Help Desk:
|Type of ID||Description|
|Social Security System ID||A unique identification number assigned to SSS members.|
|Unified Multi-Purpose ID (UMID)||A government-issued ID that combines several IDs, including SSS, PhilHealth, and Pag-IBIG.|
|Driver’s License||A government-issued ID that confirms a person’s ability to drive.|
|Passport||A government-issued ID that confirms a person’s citizenship and identity.|
|Postal ID||A government-issued ID that confirms a person’s identity and address.|
|Professional Regulation Commission ID||An ID issued to individuals who have passed licensure examinations in various professions, including doctors, engineers, and architects.|
Types of Support Available
The SSS Online Help Desk provides a wide range of support to its members. Here are some examples:
- General Inquiries: Members can ask general questions about their SSS account, such as their current contribution status, loan balance, and eligibility for benefits.
- Technical Support: Members can seek technical support if they are experiencing issues with the SSS website, online account, or mobile app.
- Complaints and Feedback: Members can submit complaints or provide feedback about their experience with the SSS Online Help Desk or other SSS services.
- Benefits and Claims Assistance: Members can get assistance with their benefits and claims, including filing for sickness or maternity benefits, disability benefits, retirement benefits, and death benefits.
Below is the overview of the different types of SSS benefits:
|Type of Benefit||Description|
|Sickness Benefit||A daily cash allowance granted to an SSS member who is unable to work due to illness or injury.|
|Maternity Benefit||A daily cash allowance granted to a female SSS member who is unable to work due to childbirth or miscarriage.|
|Disability Benefit||A monthly cash benefit granted to an SSS member who becomes disabled due to an illness or injury and is unable to work.|
|Retirement Benefit||A cash benefit granted to an SSS member who has reached the age of 60 and has contributed to the SSS for at least 120 months.|
|Death Benefit||A cash benefit granted to the beneficiaries of a deceased SSS member.|
By using the SSS Online Help Desk, members can easily apply for these benefits and receive the support they need to navigate the application process.
You may also like: List of SSS Branches Overseas (OFWs)
Why Should You Use SSS Online Help Desk?
The SSS Online Help Desk is a convenient and efficient way to get assistance with your SSS account. By using this service, you can avoid the long lines and wait times typically associated with in-person transactions.
Additionally, the SSS Online Help Desk is available 24/7, so you can get help whenever you need it.
The SSS Online Help Desk is an invaluable resource for SSS members who need assistance with their account. By following the instructions outlined in this blog post, you can access the SSS Online Help Desk and get the support you need.
Remember to provide all the necessary information, including a scanned copy of your two valid IDs or Birth Certificate, to ensure a smooth and timely resolution to your concerns.