SSS Online Help Desk
As a pension expert in the Philippines, I am pleased to share with you all the details about the SSS Online Help Desk, which is an essential resource for those looking to obtain information about their Social Security System (SSS) account.
In this blog post, we will discuss everything you need to know about the SSS Online Help Desk, including how to access it and the type of support you can expect.
What is SSS Online Help Desk?
The SSS Online Help Desk is a service provided by the Social Security System (SSS) to help its members resolve their concerns about their accounts, benefits, and other related matters.
This service is available 24/7 and can be accessed via email.
How to Contact SSS Help Desk?
You may contact the SSS Help Desk by sending an email to [email protected] or [email protected].
When sending an email, make sure to include your concern and attach a scanned copy of your two valid IDs or Birth Certificate as proof of identity.
Below is the table that provides an overview of the different types of IDs that can be used as proof of identity when contacting the SSS Online Help Desk:
| Type of ID | Description |
|---|---|
| Social Security System ID | A unique identification number assigned to SSS members. |
| Unified Multi-Purpose ID (UMID) | A government-issued ID that combines several IDs, including SSS, PhilHealth, and Pag-IBIG. |
| Driver’s License | A government-issued ID that confirms a person’s ability to drive. |
| Passport | A government-issued ID that confirms a person’s citizenship and identity. |
| Postal ID | A government-issued ID that confirms a person’s identity and address. |
| Professional Regulation Commission ID | An ID issued to individuals who have passed licensure examinations in various professions, including doctors, engineers, and architects. |
Check Out: New SSS Contribution Table – Latest Schedule of Payment
Types of Support Available
The SSS Online Help Desk provides a wide range of support to its members. Here are some examples:
- General Inquiries: Members can ask general questions about their SSS account, such as their current contribution status, loan balance, and eligibility for benefits.
- Technical Support: Members can seek technical support if they are experiencing issues with the SSS website, online account, or mobile app.
- Complaints and Feedback: Members can submit complaints or provide feedback about their experience with the SSS Online Help Desk or other SSS services.
- Benefits and Claims Assistance: Members can get assistance with their benefits and claims, including filing for sickness or maternity benefits, disability benefits, retirement benefits, and death benefits.
Below is the overview of the different types of SSS benefits:
| Type of Benefit | Description |
|---|---|
| Sickness Benefit | A daily cash allowance granted to an SSS member who is unable to work due to illness or injury. |
| Maternity Benefit | A daily cash allowance granted to a female SSS member who is unable to work due to childbirth or miscarriage. |
| Disability Benefit | A monthly cash benefit granted to an SSS member who becomes disabled due to an illness or injury and is unable to work. |
| Retirement Benefit | A cash benefit granted to an SSS member who has reached the age of 60 and has contributed to the SSS for at least 120 months. |
| Death Benefit | A cash benefit granted to the beneficiaries of a deceased SSS member. |
By using the SSS Online Help Desk, members can easily apply for these benefits and receive the support they need to navigate the application process.
You may also like: List of SSS Branches Overseas (OFWs)
Why Should You Use SSS Online Help Desk?
The SSS Online Help Desk is a convenient and efficient way to get assistance with your SSS account. By using this service, you can avoid the long lines and wait times typically associated with in-person transactions.
Additionally, the SSS Online Help Desk is available 24/7, so you can get help whenever you need it.
Final Thoughts
The SSS Online Help Desk is an invaluable resource for SSS members who need assistance with their account. By following the instructions outlined in this blog post, you can access the SSS Online Help Desk and get the support you need.
Remember to provide all the necessary information, including a scanned copy of your two valid IDs or Birth Certificate, to ensure a smooth and timely resolution to your concerns.
concerned kolang po sana ung sa sss kopo nag file po ako ng salary loan binawas npo ung balance ko at ung sa calamity loan ko ngayon mag file po sana ako ng calamity loan hindi papo na alis ung dati ko calamity loan galing npo ako sa sss branch hangang ngayon hindi papo na aayos bkit po ang tagal hindi po tuloy ako mkapag file ng calamity loan
Sorry to hear that you’ve encountered this! The SSS may have a backlog in processing loan applications and updates to member accounts. Sometimes, there may be administrative errors or discrepancies in your account that need to be resolved before your calamity loan can be cleared.
Since you have already visited the SSS branch, it is advisable to follow up on your case. Ask for a specific timeline for when the issue will be resolved. If the branch visit does not yield results, consider reaching out to SSS customer service through their hotline or online channels for further assistance.
Hi Good evening, if ever bayaran ko Yung past due sa salary loan, pwede na ba ako makapag loan ng Calamity loan? Thanks.
You should not have any loans declared in default. If your salary loan is past due but not in default, you may still be eligible to apply for a calamity loan.
SS number
If you want to verify your SSS Number or your lost/forgotten it, you can read full instructions how to do this in our posts: “How to Verify Your SSS Number Online“, “Expert Tips on Finding Your Lost or Forgotten SSS Number“.
I’m requesting a PRN for my Salary Loan but the massage is always *Billing Generation in Progress. Please check back again later.
I’ve tried it a lot of times but the massage is still the same. I need a PRN because I have to pay for this month of September. Can someone help me with this matter? Thank you.
In this article, you can find several ways on how to get a PRN number, including getting one by text, phone, email or the nearest SSS branch.
I would like to follow up on my calamity loan disbursement with transaction number BTMW5562024080299006, approved on August 6, 2024. I have not yet received any amount or email regarding my status. My date of enrollment was August 2, 2024.
Thank you!
SSS usually processes disaster loans within 3-5 business days and decisions are made within 7-15 business days.
If you still have not received a response, we advise you to contact SSS through their official hotline or the nearest branch. Provide them with your transaction number and your application details to get specific information on the status of your payment.
Hi asked ko lang po if valid parin po ung sss ko last 2018 po isang beses ko lang po nahulugan Hanggang ngaun po di ko po nahuhulugan paano po ba gagawin ko dun?
Yes, your SSS contributions from 2018 are still valid. Once you have made a contribution, it remains credited to your account for life. However, to maintain your eligibility for benefits and loans, it is essential to continue making contributions. If you are currently employed, ensure that your employer is remitting your contributions. If you are self-employed or a voluntary member, you can pay directly through various payment channels.